1. Q: Are you manufacture or trading company?
A: We are manufacture. Our factory has been specializing in supermarket shelves, warehouse racks and
different,kinds of display stands since 2001.
2. Q: Where is your factory? Can I visit ?
A: Our factory is located in ShenZhen, Guangdong. You are warmly welcome to visit whenever you are
available.
3. Q: What is your delivery time?
A: In general, within 15 days. It also depends on the order quantity and shelving design.
4. Q: What is the term of payment?
A: Payment terms: 30% of deposit upon signing the PI, and balance will be cleared by T/T before
delivery.
5. Q: Are samples available?
A: Yes, samples are available at any time. We charge some sample cost and will return it during the next
order.
6. Q: How could I install the racks?
A: We provide detailed install instruction for every type of shelf. If needed,we can also ask engineers to
teach you for free.
7. Q: Could you produce according to customers’ design?
A: Sure, we have very rich experience in customizing shelves.
8. Q: Do you produce shelf with different kinds of materials?
A: Yes,our products are mainly made of metal but we also produce accessory shelves or displays with
wood,titanium alloy,
9. Q: What are main rack and add on rack?
A: The difference between these two kinds of racks is upright. Main rack is the start rack with 2 uprights
and add on rack is the continue rack with only 1 upright. For example, if there are 15 wall racks
against the wall, the structure will be 1 main rack+ 14 add on racks.
10. Q: What is the manner of packing?
A: Generally, shelves are flat packed by air bubble film/ film in standard export cartons. Other packing
like wooden box are available to clients’ requirement.
